Booking

We use an automated booking system which will send out an email to confirm a reservation together with useful information such as how to pay the deposit.  Prior to arrival and post departure additional emails will be sent out containing relevant information.

Payments

We prefer to avoid the of use credit cards and encourage bank transfers.  We are happy to accept cheques or cash for those who don’t like online payments.  We recognise that overseas visitors may not have a UK bank account and we can use a PayPal account for credit card payments in these rare cases.

Deposits

We ask for a 50% deposit to confirm your reservation.  If this not received within a reasonable timeframe, we will remind you via email or text message.  If we don’t get any response from you the reservation will be cancelled.

Refunds

We offer a 100% refund if you cancel with at least 5 days’ notice.  Alternatively, we can roll your deposit forward to a more convenient time for you.  We will require your bank details to transfer the money back to you and there will be no delay.

Children

The rooms are designed for up to 2 adults and are not equipped for children.  In exceptional circumstance we have allowed parents to bring a camp bed so it is always worth asking the question.

Pets

We have taken the decision to not allow pets which we understand is annoying for pet owners but it ensures that we can maintain an exceptional level of cleanliness in the apartments.  We have our own dogs and it avoids complications if our guests don’t bring theirs.